Health Information Specialist I

Datavant•Birmingham, AL

12d•Onsite

About The Position

Datavant is seeking a Health Information Specialist I to process and manage patient health information in a high-volume production environment. The position is performed onsite at one location in Birmingham, Alabama, and involves processing medical record requests, responding to calls from patients, insurance companies, and attorneys, and documenting information across multiple platforms using two computer monitors. The specialist receives and processes requests according to company and facility policies, maintains the confidentiality and security of privileged information, and applies medical privacy regulations and HIPAA standards. Duties include managing and safeguarding patient records; preparing patient charts; assembling and checking records for accuracy and completeness; creating digital images of paperwork for electronic medical records; and retrieving and transmitting records to internal and external requesters. The role also includes inbound and outbound calls, possible assistance with patient walk-ins, administrative tasks such as faxes, mail, and data entry, and meeting site-specific productivity expectations. The employee may schedule pickups and perform other assigned duties. This is a full-time, Monday–Friday position, 8:00 a.m.–4:30 p.m. CST. Overtime may be required during peak seasons. The role is not eligible for employment sponsorship. Client-required post-offer health screenings and proof of or completion of specified vaccinations may apply; exemption requests are reviewed case by case, and availability of exemptions may depend on state law.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
May assist with patient walk-ins and administrative duties, including handling faxes, opening mail, and data entry.
Meet productivity expectations set for the specific site.
May schedule pickups.
Assist with additional work duties or responsibilities as required.