Health Information Specialist I

Datavant • Wallingford, CT

13d • Onsite

About The Position

Datavant is seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Wallingford, Connecticut. The position handles medical record requests accurately, promptly, and in compliance with HIPAA, privacy regulations, and facility policies. It involves direct interaction with patients, providers, and authorized requestors, as well as administrative and client-support duties. The role is onsite, full-time, and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. Overtime may be required during peak seasons. The position is not eligible for employment sponsorship.

The role requires a high school diploma or equivalent from an institute accredited and recognized by the State Department of Education. The employee must pass an annual introductory HIPAA examination and complete a 90-day ROI Certification course with a score of at least 85%. Clients may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case, and availability may depend on state law.

The estimated base pay is $15 to $18.32 per hour. Pay may vary based on location, responsibilities, skills, experience, and other role requirements.

Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks in a fast-paced environment while working quickly.
• Pass the annual introductory HIPAA examination.
• Complete and pass the 90-day ROI Certification course with a score of 85% or higher.
• Meet applicable client post-offer health screening and vaccination requirements, subject to review of exemption requests.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and promptly.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically when required.
• Support client relationships through professional communication.
• Perform reporting and administrative duties, including data entry and email.
• Follow HIPAA, privacy regulations, and facility policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED