Health Information Specialist I (North Dakota)

Datavant•Fargo, ND

About The Position

Datavant is hiring a Health Information Specialist I in North Dakota. The role processes requests for patient health information in accordance with company and facility policies, maintains the confidentiality and security of privileged information, and safeguards patient records in compliance with HIPAA and applicable medical privacy regulations. The specialist manages health records, prepares and assembles patient charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records in response to requests from internal and external sources. The position also involves answering inbound and outbound calls, potentially assisting patient walk-ins, and supporting administrative tasks such as handling faxes, opening mail, data entry, and scheduling pickups. The specialist maintains familiarity with company and facility software, follows applicable codes of conduct and policies, informs the manager about work or site difficulties and changing volumes, and meets site-specific productivity expectations. Other duties may be assigned. The schedule is Monday through Friday, eight hours per day. The position may require overtime during peak seasons and commuting between locations as needed. Pay is estimated at $15 per hour. Depending on client requirements, post-offer health screenings and proof of or completion of vaccinations may be required; exemption requests are reviewed case by case.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Process all request types, including COC, patient, insurance, government, PAYI, PAYD, attorney, and standard requests.
Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to patient-record requests from within the facility and external sources by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and, as needed, assist patient walk-ins.
As needed, handle faxes, open mail, perform data entry, and schedule pickups.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Meet productivity expectations established for the specific site.
Assist with additional duties or responsibilities as required.