Health Information Specialist I

Datavant • Indianapolis, IN

19d • Onsite

About The Position

This entry-level, onsite role processes release-of-information requests, particularly medical record requests, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that medical information is released only to authorized individuals and that each release complies with the request, authorization, company policy, and HIPAA regulations.

The role includes managing patient health records, preparing and assembling patient charts, creating digital images of paperwork for electronic medical records, and retrieving and transmitting records in response to requests from facility staff and external sources. It also involves answering calls, assisting patient walk-ins, handling mail and faxes, entering data, and using multiple platforms and computer monitors. The position is onsite in Indianapolis, Indiana, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. Overtime may be required during peak seasons.

Datavant provides onsite or virtual training followed by job shadowing with an assigned mentor, and supplies company equipment. Employees must meet site productivity expectations, maintain confidentiality, follow company and facility policies, and communicate work or site difficulties and fluctuating volumes to their manager.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Strong organizational and time-management abilities.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit records in response to internal and external requests.
• Answer inbound and outbound calls and assist with patient walk-ins as needed.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Manage incoming and outgoing mail requests and process medical records, including copying radiology materials.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Meet productivity expectations established for the site.
• Schedule pick-ups as needed and assist with other duties or responsibilities as required.

Benefits

• Comprehensive onsite or virtual training, followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED