Health Information Specialist I

Datavant • Westminster, MD

16d • Onsite

About The Position

Datavant is seeking a Health Information Specialist to handle incoming mail and faxes, patient walk-ins, internal phone calls, and medical record processing at its healthcare location in Westminster, Maryland. The role helps ensure medical record requests are handled accurately, promptly, and in compliance with applicable requirements. It involves direct interaction with patients, providers, and authorized requestors and may suit someone interested in long-term growth within a healthcare organization.

The position is onsite and full-time, with a stated schedule of 8:00 a.m. to 4:30 p.m. Eastern Time. The estimated base pay range is $15 to $18.32 per hour. Overtime may be required during peak seasons. The role is not eligible for employment sponsorship. Client-required post-offer health screenings and proof of or completion of certain vaccinations may apply; exemption requests are reviewed case by case.

Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks in a fast-paced environment.
• Ability to stay organized while working quickly.
• Pass an annual introductory HIPAA examination.
• Take and pass a 90-day ROI Certification course with a score of 85% or higher.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Serve as the front-desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and promptly.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties, including data entry and email.
• Follow HIPAA, privacy regulations, and facility policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED