Health Information Specialist I

Datavant•Columbia, TN

9d•Onsite

About The Position

Datavant’s Health Information Specialist I is an entry-level role responsible for processing medical-record release-of-information requests accurately, efficiently, and in compliance with company and facility procedures, customer requirements, and HIPAA. The specialist protects patient privacy and ensures that only authorized individuals can access medical information. The position is onsite at one location in Columbia, Tennessee, and includes patient walk-ins and phone support. The stated schedule is Monday through Friday, 7:30 AM–4:00 PM CST. The role involves managing patient health records, assembling and checking charts, creating digital images of paperwork for electronic medical records, and retrieving and transmitting records to internal and external requesters. Other tasks may include handling incoming and outgoing mail and faxes, data entry, administrative support, and scheduling pickups. The specialist documents work across multiple platforms and must meet the productivity expectations established for the site. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Safeguard confidential patient information and consistently apply medical privacy regulations and HIPAA standards.
Manage patient health records and ensure records are assembled in standard order and are accurate and complete.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and transmit patient records appropriately in response to requests from facility staff and external sources.
Assist patient walk-ins and provide phone support, including answering inbound and outbound calls.
Process incoming and outgoing mail and faxed requests; assist with administrative duties such as opening mail, handling faxes, and data entry.
Document information in multiple platforms and maintain working knowledge of company and facility software.
Meet productivity expectations established for the specific site.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with additional duties or responsibilities as needed, which may include scheduling pickups.