Health Information Specialist I

Datavant•West Palm Beach, FL

11d•Onsite

About The Position

This is an entry-level, onsite role in West Palm Beach, Florida, responsible for processing medical record release-of-information requests accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and in accordance with the request, authorization, company and facility policies, and HIPAA regulations. The role includes managing patient health records, preparing and organizing charts, creating digital images of paperwork, and retrieving and transmitting records for internal and external requests. It also involves handling communications and administrative tasks, including calls, faxes, mail, data entry, and possibly assisting patient walk-ins and scheduling pickups. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m.; overtime may be required during peak seasons. Training includes an onsite or virtual program followed by job shadowing with an assigned mentor, and company equipment is provided. Datavant describes itself as a healthcare data collaboration platform serving organizations across the healthcare ecosystem. It offers benefits including paid time off, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. The role is not eligible for employment sponsorship. Depending on the client, post-offer health screenings and proof of or completion of vaccinations may be required, with exemption requests reviewed case by case.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency and strong data-entry skills.
Comfortable using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical records information.
Able to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
Proficiency in Microsoft Office, including Word and Excel.
Ability to work in a high-volume environment and document information across multiple platforms using two computer monitors.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with different electronic health record and billing systems.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing forward ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process patient health information requests according to company and facility policies and procedures.
Protect confidential and privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage patient health records and safeguard records in compliance with HIPAA standards.
Prepare new patient charts using documents and information from paper sources and electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to internal and external requests.
Answer inbound and outbound calls; may assist patient walk-ins.
Perform administrative tasks such as handling faxes, opening mail, and data entry.
Meet site-specific productivity expectations.
May schedule pickups.
Assist with additional duties or responsibilities as needed.
Manage incoming and outgoing faxes and burn images to CDs.