Health Information Specialist I

Datavant•Farmington, CT

18d•$15 - $18•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I provides patient-facing call support and processes medical record requests, including Release of Information (ROI) requests. The role also involves faxing, scanning, managing records, burning medical images to CDs, sharing images electronically, and ordering or reviewing storage. This position is onsite in Farmington, Connecticut, and supports timely, accurate, and compliant handling of medical record requests. The role is suited to someone who enjoys working directly with patients, is detail-oriented, and is interested in long-term growth within a healthcare organization. Onboarding includes Datavant DHISC training and hands-on, role-specific training during the first 30 days. The employee must complete a 90-day ROI Certification course with a score of at least 85%, and pass an annual introductory HIPAA examination. The position is not eligible for employment sponsorship.

Requirements

High school diploma or GED from an institute accredited and recognized by the State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing front desk environment.
Detail-oriented approach and ability to handle confidential information accurately and compliantly.
Reliable, punctual, and professional.
Ability to multitask, organize multiple tasks, and work independently with minimum supervision.
Ability to respond to changing priorities and work quickly in a fast-paced environment.
Basic computer proficiency and strong data entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Ability to work overtime during peak seasons when required.
Must take and pass a 90-day ROI Certification course with a score of 85% or higher.
Must pass an annual introductory HIPAA examination.
May be required to complete post-offer health screenings and provide proof of or receive vaccinations required by clients, subject to applicable exemption review.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and promptly.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationships through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Ensure compliance with HIPAA, privacy regulations, and facility policies.
Order and review storage.