Health Information Specialist I

Datavant•Delano, CA

1d•Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, especially medical record requests, accurately and efficiently while delivering high-quality customer service. The role protects patient privacy by ensuring that only authorized people can access medical information and that disclosures comply with the request, authorization, company policy, facility policy, and HIPAA regulations. This is a full-time, onsite position at one location in Delano, California. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. PST. Duties include front-desk support for walk-in patients, answering calls, processing requests from patients, insurance companies, and attorneys, maintaining patient records, and documenting information across multiple platforms. The role may involve overtime during peak seasons and commuting between locations as needed. The estimated base pay is $24 per hour. Benefits include paid time off, health, vision, and dental insurance, a 401(k) savings plan with matching contributions, and tuition reimbursement. The position is not eligible for employment sponsorship. Depending on the client, post-offer health screenings and proof of or completion of vaccinations may be required; exemption requests are reviewed case by case.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Customer service, data entry, or release-of-information experience.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort suggesting new ideas and process improvements and providing feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Process medical record requests from patients, insurance companies, and attorneys, and provide records status information.
Provide front-desk support for walk-in patients and answer inbound and outbound calls.
Assist with administrative duties, including handling faxes, opening mail, and data entry.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Meet productivity expectations established for the specific site.
Inform the manager of work or site difficulties and fluctuating volumes.
Assist with additional duties and responsibilities as required, which may include scheduling pick-ups.