Health Information Specialist I

Datavant•Palm Bay, FL

12d•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I works at the Palm Bay, Florida location in a high-volume production environment, processing medical record requests and responding to calls from patients, insurance companies, and attorneys. The role uses multiple platforms and two computer monitors to document information and manage patient health records. The specialist receives and processes requests for patient health information in accordance with company and facility policies, safeguards confidential records, and applies medical privacy regulations and HIPAA standards. Responsibilities also include preparing and assembling patient charts, creating digital images for electronic medical records, retrieving and transmitting records, and supporting phone and administrative workflows. The position is full-time, Monday through Friday, 8:00 AM to 4:30 PM EST. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort proposing ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and safeguard patient records in compliance with HIPAA standards.
Maintain working knowledge of company and facility software.
Follow company and customer-facility codes of conduct and policies.
Inform the manager of work, site difficulties, or fluctuating volumes.
Assist with additional work duties or responsibilities as required.
Apply medical privacy regulations consistently to prevent unauthorized disclosure.
Manage patient health records.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and provide medical status information.
Assist with patient walk-ins when needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the site.
Schedule pickups when needed.
Perform other duties as assigned.