Health Information Specialist I

Datavant•Houston, TX

24d•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Health Information Specialist I processes requests for patient health information and supports the management, assembly, security, and transmission of medical records. The position works in a high-volume production environment at the Houston, Texas location and involves taking calls from patients, insurance companies, and attorneys; documenting information across multiple platforms; and using two computer monitors. The role applies company and facility policies and procedures, including confidentiality requirements and HIPAA standards. It may also involve assisting walk-in patients and performing administrative tasks such as handling faxes, opening mail, data entry, and scheduling pickups. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Overtime may be required during peak seasons. The role is not eligible for employment sponsorship. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients, with exemption requests reviewed case by case.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to requests for patient records from within the facility and external sources by retrieving and appropriately transmitting records.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Meet productivity expectations established for the site.
Assist with patient walk-ins and administrative duties, which may include handling faxes, opening mail, and data entry.
Schedule pickups when needed.
Assist with additional work duties or responsibilities as required.