Health Information Specialist I

Datavant•Nashville, TN

25d•Onsite

About The Position

This entry-level, full-time position processes medical-record release-of-information requests accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that access and disclosures comply with the request, authorization, company and facility policies, and HIPAA regulations. The role is performed onsite at one location in Nashville, Tennessee, Monday through Friday from 7:30 a.m. to 4:00 p.m. CST. Work includes processing medical records, handling calls from patients, insurance companies, and attorneys about record-request status, and documenting information across multiple platforms using two computer monitors. The specialist receives, retrieves, assembles, digitizes, and transmits patient health records; maintains confidentiality and security; and follows company and facility policies and codes of conduct. The role may also include assisting walk-in patients, administrative work such as handling faxes, opening mail, and data entry, scheduling pickups, and other assigned duties. Employees must meet site-specific productivity expectations and may need to work overtime during peak seasons or commute between locations as needed. The position requires a high school diploma or GED, a minimum age of 18, basic computer proficiency, and professional English communication skills. Datavant lists full benefits including paid time off, health, vision, and dental insurance, a 401(k) savings plan with matching contributions, and tuition reimbursement. Some client sites may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. The role is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Customer service experience.
Data entry experience.
Release of information experience.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process patient health information requests in accordance with company and facility policies and procedures.
Protect confidentiality and security of privileged patient information and apply medical privacy requirements to prevent unauthorized disclosure.
Manage patient health records and safeguard them in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys regarding medical-record request status.
Document information across multiple platforms and meet site-specific productivity expectations.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with walk-in patients and administrative duties such as handling faxes, opening mail, and data entry, as needed.
Schedule pickups as needed and perform other assigned duties.
Work overtime during peak seasons when required and commute between locations as needed.