Health Information Specialist I

Datavant • Texas, LA

7h • Remote

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests for medical records accurately, efficiently, and with a high standard of customer service. The specialist protects patient privacy by ensuring that records are accessed only by authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations.

This is a full-time remote position, Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. The work involves processing requests in a high-volume production environment, responding to calls from patients, insurance companies, and attorneys about record-request status, and documenting information across multiple platforms using two computer monitors. Company equipment and training are provided, including job shadowing with an assigned mentor.

The role may also involve assembling and managing patient records, creating digital images for electronic medical records, retrieving and transmitting records, assisting walk-in patients, handling administrative tasks, and supporting facility operations. The position pays an estimated $15 per hour. Post-offer health screenings and proof of or completion of certain vaccinations may be required by client facilities; exemption requests are reviewed case by case. Employment sponsorship is not available.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfort proposing ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records in compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Answer inbound and outbound calls, including calls concerning medical record request status.
• Maintain working knowledge of company and facility software and document information in multiple platforms.
• Adhere to company and customer-facility codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Meet productivity expectations established for the specific site.
• Assist with patient walk-ins and administrative duties such as handling faxes, opening mail, and data entry, as needed.
• Schedule pick-ups as needed.
• Assist with additional work duties or responsibilities as required.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED