Health Information Specialist I

Datavant•Florence, SC

12d•Hybrid

About The Position

This entry-level position processes release-of-information requests, particularly requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and in compliance with the request, authorization, company policy, and HIPAA regulations. This is a hybrid role based at one location in Florence, South Carolina. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. The work includes assisting patient walk-ins, providing phone support, handling incoming and outgoing mail and faxed requests, copying records to CD or flash drive, documenting information across multiple platforms, and using two computer monitors. The role offers PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. The position manages patient health records and requests from both internal facility users and external sources. It may also involve preparing patient charts, organizing and checking records for completeness, creating digital images of paperwork for electronic medical records, data entry, administrative tasks, and scheduling pickups. Employees must meet site-specific productivity expectations and may take on other duties as assigned. Overtime may be required during peak seasons. Some client sites may require post-offer health screenings and proof of or completion of vaccinations, subject to applicable exemption review.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimum supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.
Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process patient health information requests in accordance with company and facility policies and procedures.
Protect confidential and privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage, safeguard, assemble, and verify patient health records for accuracy and completeness.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from facility users and external sources.
Answer inbound and outbound calls and provide phone support.
Assist patient walk-ins when needed.
Handle administrative tasks such as processing faxes, opening mail, and data entry.
Copy medical records to CD or flash drive and process incoming and outgoing mail and faxed requests.
Document information across multiple platforms and maintain working knowledge of company and facility software.
Inform the manager about work or site difficulties and fluctuating volumes.
Meet productivity expectations established for the site.
Schedule pickups when needed.
Assist with additional duties or responsibilities as required.