Health Information Specialist I

Datavant•Gulfport, MS

14d•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I role is a full-time, onsite position in Gulfport, Mississippi, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. CST. The role involves working in a high-volume production environment, processing requests for medical records, handling calls, and documenting information across multiple platforms using two computer monitors. The specialist receives and processes requests for patient health information in accordance with company and facility policies, maintains confidentiality, and applies medical privacy regulations and HIPAA standards. Responsibilities include managing and safeguarding patient records, preparing and assembling charts, creating digital images of paperwork for electronic medical records, and retrieving and transmitting records to internal and external requestors. The role may also involve patient walk-ins, administrative duties, scheduling pickups, and other assigned work. Employees must meet site-specific productivity expectations and may need to work overtime during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical records.
Strong data entry skills.
Ability to work with minimum supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software.
Follow company and customer facility codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to requests for patient records by retrieving and appropriately transmitting records to internal and external sources.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys regarding medical status.
Assist with patient walk-ins as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
Schedule pickups as needed.
Assist with additional duties or responsibilities as required.