Health Information Specialist I

Datavant•Birmingham, AL

16h•Onsite

About The Position

Datavant is hiring a full-time Health Information Specialist I to process and manage patient health information at a single onsite location in Birmingham, Alabama. The role works Monday through Friday from 8:00 AM to 4:30 PM CST in a high-volume production environment. The specialist processes medical-record requests, takes calls from patients, insurance companies, and attorneys to provide medical status, and documents information across multiple platforms using two computer monitors. The position is responsible for handling patient health records in accordance with company and facility procedures, confidentiality requirements, medical privacy regulations, and HIPAA standards. Work also includes assembling and checking records, preparing patient charts, creating digital images for electronic medical records, retrieving and transmitting records, answering calls, and assisting with walk-ins and administrative tasks as needed. The specialist is expected to meet site productivity expectations and may be asked to work overtime during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Strong data-entry skills.
Ability to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records by retrieving and transmitting them appropriately.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys.
Assist with patient walk-ins when needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations specified for the site.
Schedule pick-ups when needed.
Assist with additional duties and other assigned work.