Health Information Specialist I

Datavant • Glendale, CA

12d • Onsite

About The Position

This entry-level, onsite position in Glendale, California, processes requests for the release of patient health information, including medical record requests. The specialist verifies authorizations, retrieves and releases records accurately and promptly, documents work, and provides quality customer service while protecting patient privacy and following HIPAA regulations, company policies, and facility procedures. The position requires working in a high-volume environment and meeting site productivity expectations.

The role also involves maintaining and organizing patient records, preparing and assembling charts, digitizing paperwork for electronic medical records, responding to internal and external record requests, handling calls, and potentially assisting walk-in patients and with administrative duties. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Overtime may be required during peak seasons.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Proficiency with Microsoft Office, including Word and Excel.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Strong data-entry skills.
• Detail- and quality-oriented approach to accurate and compliant medical-record information.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced, high-volume environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different electronic health record and billing systems.
• Experience working with subpoenas.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Verify patient authorizations, retrieve records, and release them in compliance with HIPAA regulations and applicable policies.
• Maintain confidentiality and security of privileged information and safeguard patient records against unauthorized disclosure.
• Manage patient health records and ensure records are accurate, complete, and assembled in standard order.
• Prepare new patient charts using documents and information from paper sources and electronic health records.
• Create digital images of paperwork for storage in electronic medical records.
• Respond to internal and external requests for patient records by retrieving and appropriately transmitting records.
• Ensure timely and accurate documentation and meet site productivity expectations.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Answer inbound and outbound calls and may assist patients who walk in.
• May perform administrative duties such as handling faxes, opening mail, and data entry.
• May schedule pickups.
• Assist with additional duties or responsibilities as required.

Benefits

• Comprehensive onsite and virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED