Health Information Specialist I

Datavant•Camden, SC

11d•$16 - $17•Onsite

About The Position

This entry-level, onsite role is responsible for processing release-of-information requests, particularly requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist safeguards patient privacy by ensuring access is limited to authorized individuals and that every release complies with the request, authorization, company policy, facility policy, and HIPAA regulations. The position is based at one location in Camden, South Carolina, with a Monday–Friday schedule from 8:00 AM to 4:30 PM EST. Duties include assisting patient walk-ins, providing phone support, processing mail and faxed requests, copying records to CDs or flash drives, and documenting information across multiple platforms using two computer monitors. The role may require overtime during peak seasons and travel between locations as needed.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Proficiency with Microsoft Office, including Word and Excel.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort suggesting new ideas and process improvements and providing feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls and provide phone support.
Assist patient walk-ins.
Handle administrative duties such as processing faxes, opening mail, and data entry.
Copy medical records to CDs or flash drives.
Document information in multiple platforms.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet site-specific productivity expectations.
Schedule pick-ups when needed.
Assist with additional duties and responsibilities as required.