EG- Health Information Specialist I-Entry Level
About The Position
This entry-level position processes release-of-information requests, particularly medical record requests, accurately and efficiently while providing high-quality customer service. The specialist protects patients’ privacy by ensuring that only authorized individuals can access medical information and that disclosures comply with the request, authorization, company policy, facility policy, and HIPAA regulations. The role is full-time and remote, with scheduled hours Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. It involves working in a high-volume production environment, processing medical record requests, communicating with patients, insurance companies, and attorneys about request status, and documenting information across multiple platforms. The position may also involve assisting walk-in patients and performing administrative tasks.
Requirements
- High school diploma or GED.
- Ability to commute between locations as needed.
- Ability to work overtime during peak seasons when required.
- Basic computer proficiency.
- Comfort using phones, fax machines, printers, and other general office equipment regularly.
- Professional verbal and written communication skills in English.
- Attention to detail and quality in handling accurate, compliant medical-record information.
- Strong data-entry skills.
- Ability to work with minimum supervision and respond to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Ability to respond to requests in a fast-paced environment.
Nice To Haves
- Experience in a healthcare environment.
- Previous production- or metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with on-site clients and customers.
- Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.
Responsibilities
- Receive and process requests for patient health information according to company and facility policies and procedures.
- Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
- Manage and safeguard patient health records in compliance with HIPAA standards.
- Maintain working knowledge of company and facility software.
- Prepare new patient charts using documents and information from paper sources and electronic health records.
- Assemble medical records in standard order and ensure they are accurate and complete.
- Create digital images of paperwork for storage in electronic medical records.
- Retrieve and appropriately transmit patient records in response to internal and external requests.
- Answer inbound and outbound calls and provide request-status information to patients, insurance companies, and attorneys.
- Assist with patient walk-ins when needed.
- Perform administrative duties such as handling faxes, opening mail, and data entry.
- Meet productivity expectations for the site and potentially schedule pickups.
- Inform the manager about work, site difficulties, and fluctuating volumes.
- Assist with additional duties or responsibilities as required and follow company and customer-facility codes of conduct and policies.
Benefits
- Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
- Company-provided equipment, including a computer, monitor, and virtual phone.
- Paid time off.
- Health insurance.
- Vision insurance.
- Dental insurance.
- 401(k) savings plan.
- Tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
