Health Information Specialist I

Datavant • Valparaiso, IN

5d • Onsite

About The Position

This entry-level position processes release-of-information requests, particularly requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and in accordance with the request, authorization, company policy, and HIPAA regulations. The role is onsite in Valparaiso, Indiana, and is full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Work takes place in a high-volume environment and involves documenting information across multiple platforms using two computer monitors.

The specialist receives and processes patient health information requests, manages and safeguards records, prepares and assembles patient charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records to internal and external requesters. The position also involves inbound and outbound calls and may include assisting walk-in patients, handling faxes and mail, data entry, and scheduling pickups. Employees must meet site productivity expectations, adapt to changing priorities, and may be asked to work overtime during peak seasons.

Datavant provides comprehensive onsite and virtual training followed by job shadowing with an assigned mentor. Company equipment is provided, including a computer, monitor, and virtual phone. The position is not eligible for employment sponsorship. Some client facilities require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency and strong data-entry skills.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Ability to work with minimum supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced, high-volume environment.
• Ability to work overtime during peak seasons when required.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different electronic health record (EHR) and billing systems.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.
• Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records in compliance with HIPAA standards.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Prepare new patient charts using documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Answer inbound and outbound calls and, as needed, assist patients who walk in.
• As needed, handle administrative duties such as faxes, opening mail, and data entry, and schedule pickups.
• Meet productivity expectations for the assigned site.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Assist with additional duties and responsibilities as required.
• Work overtime during peak seasons when required.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.
• Comprehensive onsite and virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED