Health Information Management Specialist II

Family Health Centers of San Diego•San Diego, CA

7d•$26 - $32

About The Position

Family Health Centers of San Diego (FHCSD) is hiring a Health Information Management Specialist II to perform day-to-day tasks in the Health Information Management department and provide customer service to the department, patients, and clinic sites. Under the supervision of the HIM Correspondence/Chart Prep Supervisor, the specialist performs chart preparation, record requesting and release, and quality assurance activities. Work includes preparing charts for upcoming clinical visits; communicating requests with internal and external partners; receiving and uploading records; resolving associated incomplete orders; entering data; and ensuring records meet documented standards and regulations. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved people. FHCSD is a community health center serving patients across San Diego County.

Requirements

High school diploma or GED.
Medical terminology course, required or to be completed within the 90-day orientation period.
Demonstrated command of medical terminology, medical record documentation, and clinical processes.

Nice To Haves

Medical Assistant certification.
RHIA or RHIT certification.

Responsibilities

Prepare patient charts for upcoming visits by reviewing open orders, incomplete documentation, follow-up for ER/ED visits, open referrals, and pending results.
Coordinate the release of medical information in accordance with department and regulatory guidelines; verify authorizations, record and process requests, and communicate with requestors.
Provide customer service by answering phone calls, greeting visitors, taking messages, and routing faxes.
Review medical records for accuracy and completeness and participate in assigned quality assurance, quality control, and data abstraction activities.
Produce accurate work in a fast-paced, high-volume environment and adapt to changes in work priorities.
Navigate internal and external applications and systems and meet daily productivity goals and metrics.
Follow protocols for reviewing medical records and determining which records require interpretation by the ordering or requesting provider; send records in a timely manner.
Apply electronic health record documentation and template rules, including document naming, filing, and obtaining records.
Generate billing statements and record billing activities.
Apply HIPAA and privacy rules and regulations when sharing protected health information.
Link and close associated orders and encounters when obtaining records directly related to them.
Provide customer support to clinical staff by phone and email.
Communicate significant findings, including potential risk management issues, to leadership and team members.
Integrate data from electronic and paper sources.
Work with the HIM management team to identify E-HR and HIM workflow issues and recommend resolutions or modifications, especially for the paper/electronic interface and daily workflow.