Health Information Management Specialist II

Family Health Centers of San Diego • San Diego, CA

6d

About The Position

The Health Information Management Specialist II performs day-to-day Health Information Management department tasks and supports customer service for the department, patients, and clinic sites. Under the supervision of the HIM Correspondence/Chart Prep Supervisor, the role handles chart preparation, record requests and releases, and quality assurance activities. This includes preparing charts for clinical visits, communicating with internal and external partners, receiving and uploading records, resolving associated incomplete orders, entering data, and ensuring records meet documented standards and regulations.

The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved people. The position is regular full-time and offers a salary range of $25.50–$31.55.

Requirements

• High school diploma or GED.
• Medical Terminology course, required or to be completed within the 90-day orientation period.
• Demonstrated commitment to community medicine and culturally competent care for medically underserved people.
• Ability to produce accurate, precise work in a fast-paced, high-volume environment and adapt to changing priorities.
• Strong command of medical terminology, medical record documentation, and clinical processes.

Nice To Haves

• Medical Assistant Certification.
• RHIA or RHIT Certification.

Responsibilities

• Prepare patient charts for upcoming visits by reviewing open orders, incomplete documentation, ER/ED follow-up, open referrals, and pending results.
• Coordinate the release of medical information in accordance with department and regulatory guidelines.
• Verify authorizations, record and process incoming requests, and communicate with requestors.
• Provide departmental customer service by answering phone calls, greeting visitors, taking messages, and routing faxes.
• Review medical records for accuracy and completeness.
• Participate in assigned Quality Assurance, Quality Control, and data abstraction activities.
• Produce accurate and precise work in a fast-paced, high-volume environment and adapt to changing work priorities.
• Navigate internal and external applications and systems to complete work, and meet daily productivity goals and metrics.
• Follow protocols for reviewing medical records, determining which records require interpretation by an ordering or requesting provider, and sending records in a timely manner.
• Apply electronic health record documentation and template rules, including document naming, filing, and obtaining records.
• Generate billing statements and record billing activities.
• Apply HIPAA and privacy rules and regulations when sharing protected health information.
• Link and close associated orders and encounters when they directly relate to records obtained.
• Provide customer support to clinical staff by phone and email.
• Communicate significant findings, including potential risk management issues, to leadership and team members.
• Integrate data from electronic and paper sources.
• Work with the HIM management team to identify EHR and HIM workflow issues and recommend resolutions or modifications, particularly involving the paper/electronic interface and daily workflow.

Benefits

• Competitive salary.
• Retirement plan with employer match.
• Paid time off.
• Extended sick leave.
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account (FSA).
• Life insurance.
• Employee discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED