Health Information Access Assistant

Cahaba Medical Care Foundation•Centreville, AL

About The Position

The Health Information Access Assistant establishes and standardizes systems and procedures for distributing and using health information throughout the organization, and coordinates and refers functions with other departments. The role also assists staff in clinics, the corporate office, and the residency office with clerical assignments. The physical work location is the Brent Bank Building. The position supports patient care documentation and information access by handling patient paperwork, records, referrals, scheduling, insurance checks, authorizations, benefit inquiries, and clinical tasks in the EMR. The assistant works under the direction of the Nurse Manager and performs other tasks as assigned.

Requirements

Knowledge of medical terminology.
Ability to organize and process work efficiently.
Proficiency in computer programs and applications.
Ability to independently assume responsibilities in addition to routine duties.
Ability to work as a team player and self-motivator.
Ability to communicate clearly.
Ability to use EMR software and basic office software.
Accuracy and thoroughness in detail-intensive tasks.
Strong written and verbal communication skills.
Strong customer service skills.
Time management, organization, attention to detail, quality focus, professionalism, productivity, thoroughness, deadline orientation, internal communications, and reporting skills.

Responsibilities

Document all patient care in the electronic medical record (EMR).
Complete patient paperwork, including prior authorizations, home health paperwork, and medical supply paperwork.
Respond to patient messages and schedule appointments and procedures.
Work through assigned tasks in the EMR.
Obtain referrals when scheduling with specialists; schedule doctor-to-doctor referrals and diagnostic testing within the timeframe requested by the patient or doctor.
Check insurance plans to confirm that doctors or facilities are in network before scheduling specialist visits or hospital testing.
Obtain prior authorization for high-tech imaging services, surgical procedures, sleep studies, and psychological services; make an authorization attempt when required by the insurer and record the insurance representative’s name or, if authorization is not required, a call reference number.
Obtain detailed benefit coverage information for psychological services, dietary services, surgical procedures, global maternity, injections, and sleep studies, and record the name and reference number associated with benefits quoted.
Generate diagnostic orders and fax them to the relevant imaging facility.
Notify patients of scheduled appointments.
Respond to medical-records requests, medication prior authorizations, and paperwork for all clinical sites.
Under the direction of the Nurse Manager, work on clinical tasks, including Athena buckets.
Distribute records into patient charts in Athena.
Fax records via Athena Fax.
Perform other tasks as assigned by the Nurse Manager.