Health Information Rep

RadNet • Meridian, ID

8d

About The Position

RadNet is seeking a Health Information Representative to support patient care by managing medical-record requests and providing professional assistance to patients, attorneys, and referring physicians. The role involves organizing and routing records, copying electronic medical records and images onto CDs, and occasionally driving to nearby centers or medical offices to deliver or retrieve medical films or CDs. The representative may cross-train and assist other departments, participate in projects and meetings, and perform other tasks assigned by management.

The position requires safeguarding patient health information, patient property, medications, company property, cash, and patient financial information in accordance with applicable policies and legal requirements. The representative is expected to maintain professional, respectful, and cooperative relationships with patients, families, coworkers, and the public, while being sensitive to patient boundaries and cultural differences. Success requires sound judgment, effective communication, customer service, dependability, and the ability to prioritize and multitask in a fast-paced environment.

Requirements

• At least 6 months of medical or radiology office work experience, or completion of a medical office training education/program.
• Computer skills.
• High school diploma.
• Knowledge of medical terminology.
• Dependability and professionalism.
• Ability to multitask and prioritize work in a fast-paced environment.
• Excellent customer service and communication skills.
• Clean driving record: no SR-22, DUI, or suspended license within the last 7 years.
• Ability to lift up to 30 pounds.
• Sound judgment and professional communication and interpersonal skills.

Responsibilities

• Answer phones and guide patients through processes while addressing their questions and concerns.
• Organize and prioritize medical-record requests, routing records appropriately based on the patient's exam date.
• Copy electronic medical records and images onto CDs.
• Provide courteous and professional service to attorneys, referring physicians, and patients requesting medical records.
• Occasionally drive to nearby centers and/or medical offices to deliver or retrieve medical films or CDs.
• Cross-train and assist in other departments as needed.
• Participate in projects and meetings and complete other tasks assigned by management.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others' needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED