Head Teller - Orlando, FL (Curry Ford West)
About The Position
The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. The role ensures adherence to bank operational, security, compliance, and privacy policies while maintaining confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures branch cash-handling procedures are followed. This is a full-time position with hours aligned to branch operations: Monday through Thursday, 8:30 AM–5:00 PM; Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–12:00 PM. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support may be required.
Requirements
- High school diploma or equivalent.
- Supervisory experience.
- Strong customer service and cash-handling experience.
- Excellent verbal communication and interpersonal skills in person, by phone, and via email.
- Fluency in English.
- Access to reliable transportation.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to work effectively in a collaborative team environment.
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
Responsibilities
- Create a warm, professional, and efficient customer environment; understand customers’ needs and recommend relevant Trustco Bank products.
- Supervise, mentor, and coach tellers to promote accuracy, efficiency, and exceptional service.
- Follow and model compliance with bank policies.
- Oversee daily cash balancing and maintain detailed audit logs.
- Order, verify, and distribute cash shipments as needed.
- Process deposits, withdrawals, loan payments, check cashing, and other customer transactions accurately.
- Handle verification, money orders, bank checks, and receipts.
- Manage credit card payments, safe deposit access, ATM maintenance, and night deposits.
- Prepare and submit detailed reports accurately and on time.
- Maintain transaction records in accordance with audit standards and regulations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account with an annual employer contribution
- 401(k) retirement plan with employer match
- Paid time off
- 11 paid federal holidays
- Training and professional development programs
- Tuition reimbursement
- Reduced fees and rates on certain loan products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
