Head of Social & Community

Mercury•San Francisco, NY

12d

About The Position

Mercury is seeking a Head of Social & Community to shape the company’s presence across social, community, creators and influencers, and merchandise. The role will bring these channels together to strengthen relationships with founders, entrepreneurs, and businesses, grow an engaged customer community, and build lasting brand affinity. The position reports to the Head of Brand and leads a multidisciplinary team of three, with the opportunity to expand the function as it scales. The successful candidate will develop campaigns, partnerships, experiences, and programs that encourage people to participate in and advocate for Mercury. They will set a high creative and editorial bar while connecting community work to broader marketing priorities, using goals, budgets, measurement, and operating rhythms to guide investment. Mercury is a financial technology company, not a FDIC-insured bank; banking services are provided through Choice Financial Group and Column N.A., Members FDIC.

Requirements

Experience leading a team and a meaningful budget across social, merchandise, creator or influencer partnerships, or related brand and community disciplines.
Exceptional creative and editorial judgment, including the ability to write strong social posts, assess concepts, give incisive creative feedback, and maintain a high bar without becoming a bottleneck.
A systems mindset and ability to connect channels and individual moments to a larger story, building programs that compound into brand equity.
Strong cross-functional instincts and the ability to connect teams, bring together different priorities, and keep customers and community at the center.
A bias toward breakthrough ideas, curiosity about culture and the internet, and willingness to challenge standard approaches with unexpected concepts, formats, and partnerships.
Strong people leadership and ability to move comfortably between strategic thinking and the details of the work.

Responsibilities

Set the strategy for social and community, connecting social, creators and influencers, and merchandise into a cohesive ecosystem.
Shape and amplify Mercury’s voice across channels, setting a high standard for ideas, writing, creative, and experiences.
Develop campaigns and programs that encourage people to talk about, participate in, and advocate for Mercury.
Connect community work to the broader marketing organization, partnering with Brand, Creative, Growth, Product Marketing, Support, and other teams.
Turn company priorities into larger ideas and bring insights from the community back into Mercury.
Own the function’s goals, budgets, measurement, and operating rhythms, balancing creative ambition with analytical rigor.
Lead, coach, and develop a multidisciplinary team of three, creating clarity across areas of work and growing the organization as its ambitions expand.
Hire, coach, and develop people across different disciplines.