Head of Product
About The Position
The Head of Product is responsible for executing the product vision and defining and driving product strategy. The role oversees product planning, discovery, development, improvement, distribution, and profitability for assigned product lines, including product goals, acquisition and retention programs, growth and market penetration, forecasts, product enhancements, performance, and cost management. The Head of Product works with Sales, Marketing, Information Systems, product distribution channels, Operations, Finance, and other internal and external partners to introduce products, support them with technology and marketing, and achieve product-line objectives. The position directs the development and launch of new products and processes, identifies opportunities through market trends and customer research, defines product features and workflows, develops distribution plans and cost-benefit analyses, and manages launch timelines and resources. It sets product-line direction, including product mix, extensions, target markets, pricing, positioning, sales channels, revenue and margins, and cost containment. It also oversees strategic marketing plans and product expense and advertising budgets, monitors progress toward goals, and reports findings and recommendations to senior management. The Head of Product negotiates and manages vendor contracts, facilitates communication with business partners, and builds a product culture grounded in core values, innovation, and collaboration. The role recruits, trains, coaches, and manages a team of 10 or more, and may initiate salary changes, promotions, terminations, and other employee-status changes. It operates with substantial independence and decision-making authority, represents the organization as a primary contact, and influences internal and external partners on complex, strategically important initiatives.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- At least 5 years of P&C insurance experience in sales, customer service, product management, underwriting, claims, or analytics.
- Demonstrated experience shipping a product.
- Strong product vision.
- Superior strategic, analytical, critical-thinking, and problem-solving skills.
- Excellent oral and written communication skills with internal and external stakeholders, including authorship of product-related documentation.
- Strong interpersonal skills and ability to interact effectively with technical and non-technical audiences and senior executives.
- Advanced ability to think strategically and translate strategy into actionable plans.
- Clear understanding of UI/UX design and basic usability principles.
- Advanced ability to define and lead implementation of new processes.
- Ability to compile, analyze, and interpret statistical data.
- Advanced organization, planning, and problem-resolution skills.
Responsibilities
- Ensure execution of the product vision by defining and driving product strategy.
- Direct product and process development, planning, and implementation for new products and opportunities.
- Use market trends, customer research, and competitive analysis to shape product and service offerings.
- Define product features and workflows; develop product features, distribution plans, cost-benefit analyses, marketing plans, and supporting materials.
- Manage product launch timelines and internal and external resources.
- Set strategic direction and product mix for assigned product lines, including extensions and target markets.
- Develop product-line marketing and sales-channel strategies, and manage product pricing, positioning, revenue, margins, and cost reduction.
- Oversee implementation of strategic marketing plans and integration with the Club’s MRM strategy.
- Manage product expense budgets and provide direction and oversight for product advertising budgets.
- Coordinate with distribution channels, Sales, Operations, Finance, Marketing, Information Systems, and other areas to develop and execute initiatives and establish goals.
- Monitor performance against product-line targets, communicate progress to stakeholders and senior managers, and recommend or implement corrective actions.
- Negotiate and manage outside vendor contracts and facilitate communication with vendors and business partners.
- Build and protect a product culture emphasizing core values, innovation, and collaboration.
- Recruit, train, coach, and manage a team of product managers, owners, and designers; initiate appropriate employee-status changes.
- Report findings and recommendations to senior management.
- Make independent decisions and solve complex problems, including decisions affecting the strategic direction of digital product lines and implementation of new processes.
Benefits
- Medical, dental, and vision health coverage
- 401(k) savings plan with company match
- Pension
- Tuition assistance
- Floating holidays
- PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts on membership, insurance, travel, entertainment, services, and more
- Incentive program eligibility for full-time positions based on organizational, team, and personal performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
