Head of Product

AAA • Costa Mesa, CA

12d • $194,300 - $259,100

About The Position

The Head of Product defines and drives product strategy and ensures execution of the product vision across assigned product lines. The role oversees product planning, discovery, development, launch, enhancement, distribution, profitability, and cost management, while shaping product goals and acquisition, retention, and growth programs. It also guides product mix, pricing, positioning, sales-channel strategy, marketing plans, budgets, and performance against revenue, margin, productivity, and growth targets.

The position works across sales, marketing, information systems, distribution, operations, finance, and other internal and external partners to develop and deliver product initiatives. It conducts market, customer, competitive, and industry research; monitors results; recommends corrective actions; manages vendors and contracts; and reports findings to senior management. The Head of Product builds a collaborative, innovative product culture and develops a team through recruiting, training, coaching, and employee-status decisions.

This is an independent, high-impact leadership role with significant latitude in setting objectives and selecting methods. It manages and supervises a team of 10 or more, represents the organization as a primary contact, and influences senior stakeholders and partners across organizational lines. The role addresses complex issues and may implement plans that affect the strategic direction of digital product lines.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 5 years of P&C insurance experience in sales, customer service, product management, underwriting, claims, or analytics.
• Strong product vision.
• Superior strategic, analytical, critical-thinking, and problem-solving skills.
• Excellent written and oral communication skills with internal and external stakeholders, including authorship of product-related documentation.
• Strong interpersonal skills and ability to interact effectively with technical and non-technical audiences and senior executives.
• Advanced ability to think strategically and translate strategy into actionable plans.
• Clear understanding of UI/UX design and basic usability principles.
• Advanced ability to define and lead implementation of new processes.
• Ability to compile, analyze, and interpret statistical data.
• Advanced organization, planning, and problem-resolution skills.
• Demonstrated experience shipping a product.
• Ability to work independently, exercise judgment, make decisions, and solve complex problems with significant latitude.
• Experience managing or supervising a team of 10 or more.

Responsibilities

• Define and drive product strategy to ensure execution of the product vision.
• Direct product and process development, planning, and implementation for new products and services.
• Identify market needs and develop innovative solutions, product features, workflows, extensions, and new opportunities.
• Conduct market, customer, competitive, and industry research to shape product and service offerings.
• Develop product distribution plans, cost-benefit analyses, marketing plans, and supporting materials in coordination with marketing teams.
• Manage timelines and internal and external resources for product launches.
• Set the direction and product mix for assigned product lines, including extensions and target markets.
• Develop product-line marketing and promotion, sales-channel strategies, pricing, positioning, and cost-containment measures.
• Track revenue, margins, industry trends, segment growth, and market share.
• Oversee strategic marketing plans and ensure product-line integration with the Club’s MRM strategy.
• Manage product expense budgets and oversee product advertising budgets.
• Coordinate product initiatives and goals across distribution channels, sales, operations, finance, and other organizational areas.
• Monitor progress against targets, communicate results to stakeholders and senior managers, and recommend or make corrections to meet objectives.
• Recruit, train, coach, and develop product managers, owners, designers, and other team members.
• Review and initiate salary increases, promotions, terminations, and other employee-status changes.
• Facilitate communication with outside vendors and business partners on market research, development, complaints, advertising compliance, and service quality.
• Build and protect a product culture that promotes core values, innovation, and collaboration.
• Negotiate and manage outside vendor contracts.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays.
• PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program for full-time positions based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior