Head of Product

Dozee

1d

About The Position

Dozee Health AI is seeking a Head of Product to own the US customer relationship and translate expressed and unexpressed customer needs into clinical and business value for customers and Dozee. The role works closely with customers in clinical settings and serves as their voice within the company, connecting customer needs with product, engineering, support, sales, and management.

The Head of Product assesses markets and user needs, shapes the value proposition into actionable plans, owns the customer experience, supports sales and deal closure, and helps move customer sites from contract to launch quickly. The position also focuses on growing revenue per site and improving efficiency and profitability. The role leads a team comprising Product Managers, Analysts, and technical staff supporting implementation, solutions engineering, and clinical success.

Requirements

• Demonstrated ability to observe customer needs and identify insights others may miss.
• Ability to understand customers’ unspoken needs.
• Strong strategy and communication skills, including translating insights into clear execution plans.
• Revenue-proven experience and a history of carrying a revenue target.
• Healthcare industry experience.
• Fluency in QMSR and strong documentation skills.
• Ability to use AI agents to augment work.
• Sales-enablement capability and experience helping deals close.
• Business-led approach and technical literacy, with the ability to get work delivered.
• Strong interpersonal and diplomatic skills, including the ability to work across teams without relying on a reporting relationship.

Responsibilities

• Work with customers on site and represent their needs internally.
• Assess market and user needs, and translate the value proposition into an execution-ready plan.
• Own the customer experience.
• Report customer complaints, product performance, and business metrics to management.
• Support sales and help win deals.
• Take customer sites from contract to go-live quickly.
• Grow revenue per site.
• Drive efficiency and profitability.
• Represent the US customer perspective to customer support, product, and engineering.
• Lead and work with Product Managers, Analysts, and technical teams covering implementation, solutions engineering, and clinical success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed