Head of Product

Mission US

1d•Remote

About The Position

The Head of Product will create the product organization and lead product strategy for a commercial insurance Program Administrator that is transitioning from third-party software and SaaS vendors toward owning more of its technology. The role will identify high-value opportunities for technology, AI, data, and automation; turn them into a prioritized roadmap; and build the teams and operating model to deliver them. The position is initially both strategic and hands-on, spanning product vision, early product decisions, hiring, prioritization, and delivery. The Head of Product will work with the CEO and leaders across underwriting, claims, actuarial, operations, distribution, finance, legal, compliance, engineering, and data. The role will shape the company’s technology-enabled operating model, architecture, AI capabilities, customer experience, and competitive position. It will also help decide which capabilities to build, buy, integrate, or pursue through partnerships, and oversee operations related to AI. During the first year, the role is expected to assess existing systems, vendors, data capabilities, workflows, and technology gaps; align the company around a product and AI strategy; establish a business-outcome-oriented roadmap; define the future product organization and begin hiring; launch a limited number of high-impact technology or AI initiatives; create product-management processes; set build-versus-buy criteria; build relationships with business leaders and transferred employees; and demonstrate measurable progress in areas such as speed, efficiency, underwriting, distribution, user experience, or program-launch capacity. This is a remote position. Planned in-office activities may be required occasionally, typically 2–4 times per year. The employee must live in the United States and be authorized to work in the United States without employment sponsorship or a visa.

Requirements

Significant experience leading product management for software, technology, AI, data, or digital platforms.
Demonstrated experience building and scaling product organizations and teams.
Experience taking products from concept through development, launch, adoption, and ongoing improvement.
Experience with artificial intelligence, machine learning, generative AI, analytics, or intelligent automation.
Experience translating complex business problems into clear product strategies and roadmaps.
Experience operating in a complex, regulated, or highly data-driven industry.
Strong executive communication, influencing, decision-making, and organizational leadership skills.
Entrepreneurial mindset and willingness to operate strategically and tactically.
Must live in the United States and be authorized to work in the United States without employment sponsorship or a visa.

Nice To Haves

Experience in property and casualty insurance, including underwriting, program administration, distribution, claims, actuarial, or insurance operations.
Experience with MGAs, Program Administrators, carriers, reinsurers, or insurance platforms.
Experience building products for commercial insurance or other complex B2B markets.
Experience building products subject to regulatory, privacy, security, model-risk, or compliance requirements.
Experience managing product teams during rapid growth or organizational transformation.

Responsibilities

Develop and lead the company’s internally built product strategy and AI software strategy.
Establish a product vision aligned with business strategy and long-term competitive objectives.
Identify opportunities to replace, improve, or integrate third-party systems with internally developed technology.
Create a multi-year roadmap to implement agentic AI across portfolio MGAs using in-house technology and vendors.
Define product development principles, governance, and decision-making processes.
Determine which capabilities should be built, purchased, integrated, or developed through strategic partnerships, and oversee AI-related operations.
Learn how Programs are originated, designed, launched, underwritten, distributed, administered, and managed.
Partner with business leaders to identify technology opportunities across the insurance lifecycle.
Develop tools and platforms for underwriting workflows, submission management, appetite and eligibility decisions, pricing, portfolio oversight, broker engagement, reporting, and program administration.
Identify ways AI can improve decision-making, productivity, knowledge management, risk selection, service, and operational efficiency.
Establish a practical, commercially focused AI product strategy and prioritize use cases for generative AI, machine learning, predictive analytics, intelligent automation, and decision-support tools.
Develop standards for data quality, model governance, security, privacy, explainability, and human oversight.
Work with engineering, data, underwriting, actuarial, legal, compliance, and risk leaders to take AI initiatives from experimentation into production.
Build and lead a high-performing product organization, initially hiring key leaders and individual contributors.
Define the product organization structure, including product management, product design, user research, data product management, and product operations.
Identify employees in existing departments who may be suited to product roles and create pathways for their transition.
Serve as the senior executive voice for product strategy and technology-enabled business transformation.
Communicate product priorities, progress, risks, and tradeoffs to the CEO, executive team, and Board as appropriate.
Partner with the Chief Technology Officer to shape the broader technology strategy.
During the first year, assess systems, vendor relationships, data capabilities, workflows, and technology gaps; secure alignment on product and AI strategy; establish a prioritized roadmap; define and begin staffing the product organization; launch selected initiatives; establish operating processes and build-versus-buy criteria; build working relationships; and demonstrate measurable business progress.