Head of Product

TechTrex Inc./KioSoft Technologies LLC•Pompano Beach, FL

About The Position

KioCafé is seeking an experienced, strategic, and hands-on Head of Product to lead the vision, strategy, development, and lifecycle management of its global product portfolio. The portfolio includes hardware and software products such as payment technology, self-service equipment, embedded systems, connected devices, and cloud-based platforms. The role translates business objectives and customer needs into product strategy and oversees execution in partnership with Engineering, Sales, Operations, Customer Support, Finance, and senior leadership across Canada, the United States, and China. The Head of Product leads product planning and prioritization, product development and lifecycle decisions, technical and commercial coordination, go-to-market planning, product performance measurement, and continuous improvement. The role also provides strategic direction to the product management function and develops product team members as applicable. Success includes delivering commercially successful products, improving reliability and customer satisfaction, supporting revenue and profitability, and building scalable product management processes.

Requirements

Bachelor's degree in Engineering, Computer Science, Business, Product Management, or a related field.
8–10+ years of progressive product management experience, including significant experience in a senior product leadership role.
Demonstrated experience managing both hardware and software products throughout the full product lifecycle.
Strong understanding of payment technology, embedded systems, IoT devices, connected equipment, or similar technology solutions.
Proven ability to develop and execute product strategies and roadmaps aligned with business objectives.
Experience working closely with Engineering teams on technical requirements, product development, and release management.
Strong commercial acumen, including product pricing, market analysis, revenue growth, and profitability.
Experience managing multiple product initiatives and balancing competing priorities.
Demonstrated ability to collaborate with cross-functional and geographically distributed teams.
Strong leadership, communication, analytical, and problem-solving skills.
Ability to translate complex technical concepts into clear business requirements and recommendations.
Experience working with senior leadership and influencing strategic business decisions.

Nice To Haves

MBA or advanced degree in Engineering, Technology, or Business Administration.
Experience in payment processing, unattended retail, vending technology, coffee equipment, or self-service solutions.
Experience managing product development across North America and Asia, particularly China.
Familiarity with hardware manufacturing, supply chain management, and international product development.
Knowledge of payment integrations, APIs, cloud platforms, device connectivity, and embedded software.
Experience with Agile development methodologies and product management tools such as Jira, Confluence, or similar platforms.
Experience launching technology products into international markets.
Previous experience building or scaling a product management function within a growing technology company.

Responsibilities

Define and execute the product vision, strategy, and roadmap in alignment with business objectives.
Lead product planning and prioritization across hardware, software, payment solutions, and connected devices.
Identify market opportunities, customer needs, emerging technologies, and competitive trends; establish product priorities that balance innovation, customer requirements, technical feasibility, and commercial value.
Develop business cases for new products, enhancements, and strategic investments, and present strategies, roadmaps, performance updates, and recommendations to senior leadership.
Oversee the end-to-end product lifecycle, from concept and requirements gathering through development, testing, launch, and ongoing improvement.
Translate business and customer requirements into product specifications and development priorities; partner with Engineering on requirements, capabilities, timelines, and delivery expectations.
Manage product enhancements, feature prioritization, version releases, and lifecycle decisions; oversee product testing, validation, pilot programs, and user acceptance testing.
Establish product quality, reliability, usability, and performance standards; evaluate products for optimization, modernization, or discontinuation; maintain accurate product documentation and release information.
Lead initiatives involving unattended payment systems, self-service equipment, embedded software, connected hardware, and cloud-based services, including integration, connectivity, device management, payment processing, and interoperability requirements.
Evaluate security, reliability, scalability, and regulatory compliance requirements; work with Engineering and manufacturing partners on hardware design, component selection, functionality, and production readiness.
Identify customer experience improvements through automation, remote monitoring, reporting, and software enhancements, and stay informed about payment technology, IoT, unattended retail, and self-service developments.
Coordinate product initiatives across teams in Canada, the United States, and China; align Engineering, Sales, Marketing, Operations, Customer Support, and Finance around product priorities.
Work with Sales to understand customer requirements, competitive positioning, and market opportunities; work with Customer Support and Operations to identify product issues and improvement opportunities.
Coordinate with manufacturing, supply chain, and external vendors to support product availability and successful launches; facilitate communication between technical and non-technical stakeholders.
Lead go-to-market planning with Sales, Marketing, Operations, and Customer Support; develop product positioning, value propositions, launch requirements, training, documentation, and implementation support.
Support product pricing, cost analysis, and profitability assessments with Finance and Sales; monitor adoption, customer feedback, sales performance, and post-launch results.
Establish and monitor product performance indicators, including adoption, reliability, customer satisfaction, revenue contribution, and profitability; use feedback, analytics, and market research to guide improvements.
Evaluate product development performance against timelines, budgets, and business objectives; identify product-related risks and implement mitigation strategies.
Drive continuous improvement in product development processes, documentation, and cross-functional collaboration, and provide regular performance reports and recommendations to senior leadership.
Provide strategic direction to the product management function; lead, mentor, and develop product managers and other product team members as applicable.
Establish roles, responsibilities, performance expectations, and accountability; promote a collaborative, customer-focused, results-driven product culture.
Support workforce planning, resource allocation, and organizational development within the product department, while fostering alignment with company priorities across global teams.