Head of Product & Technology

Propello Cloud

2d•Remote

About The Position

Propello Cloud is hiring a hands-on product and technology leader to drive the development of its white-label loyalty and rewards SaaS platform, built on Laravel and hosted on AWS. The role leads the product and development teams, provides clear direction across both functions, and supports plans to grow the teams in 2027. Working with teams across the business, the Head of Product & Technology gathers feedback, sets priorities, shapes ideas into practical solutions, and guides delivery. The role also champions effective use of AI to improve how the team develops, tests, and delivers software. Propello Cloud's platform lets brands run configurable loyalty programmes under their own brand. Its clients operate across sectors including retail, travel, telecoms, energy, and financial services. The product and engineering team works closely with colleagues who sell, deliver, and support the platform. This is a remote-first role, with optional hybrid working from the Manchester workspace. The position reports directly to the COO and offers influence over the product roadmap, technology choices, AI practices, and the team's direction as the business grows.

Requirements

Experience leading and scaling a development team.
Strong technical knowledge, including Laravel and AWS-hosted applications.
Ability to think beyond individual development tasks and take ownership of the wider product.
Practical experience using AI in development and helping others use it effectively.
Strong people skills, a supportive leadership style, and confidence managing strong technical personalities.
Clear communication skills and confidence working with clients and colleagues across the business.

Responsibilities

Own the product and technical direction, balancing business needs, customer feedback, and technical quality.
Turn ideas into clear solutions, make key technical decisions, and brief the team.
Lead, mentor, and develop the team, build strong working relationships, and support future growth.
Embed useful AI tools and practices into the team's everyday work, provide guidance, and maintain high standards.
Communicate confidently with technical colleagues, challenge constructively, and keep the team aligned.
Join client conversations when needed to understand requirements and explain solutions.

Benefits

Discretionary bonuses.
Pension scheme.
Generous holiday entitlement.
Health cash plan with tenure.
Access to the company's entire suite of rewards.
Regular social events.
Remote-first working with optional hybrid working from the Manchester workspace.
Family-first culture and flexibility to balance work and life.
Influence over the product roadmap, technology choices, and AI practices.
Leadership role with scope to shape the product, technology, and team.