Head of Product Operations

Nulogy • ,

1d • Remote

About The Position

Nulogy is hiring a Head of Product Operations to lead the operating system for its Product and Engineering organization. As a member of the Product Leadership Team, this role will own how product work is planned, delivered, measured, and launched. The role connects customer and go-to-market input to the roadmap, gives leadership visibility into delivery and outcomes, and ensures releases are understood by customers and colleagues.

The position partners with Product Managers and Engineering Managers to improve planning and delivery predictability, centralizes data from product, delivery, customer, and revenue systems, and defines KPIs and reporting with the Product Leadership Team. It also aligns Product and Engineering plans across the wider organization, oversees release communications and enablement, participates in customer visits and reviews, and supports the CPO with day-to-day operations, executive communications, and special projects.

Nulogy is a manufacturing technology company whose Manufacturing Operating System helps manufacturers and packagers automate production processes. The role is fully remote and may require travel for customer visits and team offsites approximately one to two times per quarter.

Requirements

• At least 8 years of experience in product operations, program or delivery management, product management, business operations, or a chief-of-staff-style role at a B2B SaaS company.
• At least 3 years of experience working across Product and Engineering.
• Track record of operating rhythms and delivery tracking across multiple product and engineering teams, including coaching teams to improve predictability.
• Hands-on experience centralizing data from multiple systems into a single view.
• Experience building KPIs and reporting used by executives for decisions.
• Strong executive communication skills, including experience writing leadership briefs, executive updates, or board materials.
• Comfort working directly with customers, including on-site visits.
• Experience serving as a trusted partner to a senior leader, owning day-to-day operations and special projects.
• Exceptional attention to detail and follow-through.
• Use AI tools daily in own work.
• Able to travel as needed for customer visits and team offsites approximately one to two times per quarter.

Nice To Haves

• Experience in enterprise SaaS serving supply chain, manufacturing, or logistics.
• Hands-on experience with tools such as Jira and Confluence, Pendo, Salesforce, or HubSpot.
• Experience running release communications or launch programs for customers and internal teams.
• Experience measuring product adoption and usage.
• Background as a Product Manager, Engineering Manager, Program Manager, or Chief of Staff to a product or engineering leader.

Responsibilities

• Build and run an effective Product and Engineering operating rhythm, including planning, roadmap reviews, and delivery check-ins, with a trusted view of initiative timelines, dependencies, and risks.
• Support and coach Product Managers and Engineering Managers to plan realistically, identify delivery risks early, and improve delivery predictability.
• Maintain a living log of product needs from new-logo and existing-customer opportunities, tied to pipeline and ARR.
• Track customer lifecycle friction points with Customer Success and Professional Services.
• Centralize data from product, delivery, customer, and revenue systems so product managers and leaders can access key information.
• Define core product and delivery KPIs with the Product Leadership Team and own dashboards and reporting for executive, board, and all-hands updates.
• Ensure Product and Engineering plans are understood across go-to-market, Customer Success, Services, Finance, and leadership.
• Coordinate release notes, customer communications, and internal enablement so releases are effectively communicated.
• Join customer visits, calls, and reviews, and bring customer feedback into planning.
• Drive day-to-day operations of the product organization, prepare executive communication briefs, and lead special projects for the CPO.

Benefits

• Group health, dental, and vision benefit plans starting on day one, with premiums fully paid by the employer.
• Parental leave with 100% top-up for 15 weeks for any parent of biological or adopted children.
• Flexible paid vacation policy.
• RRSP matching program.
• 401(k) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed