Head of Product Experience

Vio

1d • Remote

About The Position

Vio is seeking a senior design leader to own the company’s overall user experience across Product Design, UX Research, and Content Design, including the product outcomes these disciplines support. The role leads a team of around ten and is an opportunity to build the function and its organization. Reporting to the Head of Product, the Head of Product Experience will join domain leadership alongside product, engineering, and commercial leaders, helping shape strategy from the outset.

Vio operates consumer-facing and partner-facing white-label and API businesses on one platform. The role is responsible for making the experience across both businesses world-class and building a team that can sustain it. The successful candidate will set the UX vision, lead and develop the multidisciplinary organization, establish a high craft bar, partner closely with Product and Engineering, and make design’s contribution to user-facing outcomes measurable. The role also includes dedicated time for north-star concepts and cross-product journeys, and integrating AI into design, research, and content workflows.

The position is based in Amsterdam or remote within CET ±1, with some flexibility up to CET ±3 for exceptional candidates. It includes travel to the Amsterdam office around six times a year.

Requirements

• Experience leading a scaled, multidisciplinary UX organization spanning design and design systems, research, and content, including leaders of leaders.
• Substantial depth across design, research, and content, including research.
• Ability to frame problems before solutions, balance user and commercial needs, and demonstrate outcomes and metrics moved in partnership with Product.
• Credibility with senior product, engineering, and business leaders, and ability to influence beyond design.
• Experience designing B2B2C products where partners offer the product to their own customers and evaluate it alongside end users.
• High-level personal craft, including leading critique, setting quality standards in the details, and articulating a vision that others support.
• Ability to build teams that grow and hire people stronger than oneself.
• Use of AI in personal practice and knowledge of how to scale it across a team.

Nice To Haves

• Travel, marketplace, or OTA experience.
• Experience with multi-brand or white-label design systems.
• A visible external profile through talks, writing, or case studies.

Responsibilities

• Set the UX vision for Vio’s next chapter and bring product, engineering, and commercial partners along with it.
• Own user-facing outcomes with peers and make design’s contribution measurable.
• Lead Product Design, UX Research, and Content Design, and design the organization that brings them together during the first 90 days.
• Set and maintain the craft bar by running critique and product reviews and making journeys consistent across products and brands.
• Partner with Product and Engineering on how work is shipped, bringing design into problem framing early and raising the quality of what reaches users.
• Build a team with clear ownership, support, growth paths, and recognition for strong work.
• Stay close to the work, with ring-fenced time for north-star concepts and cross-product journeys.
• Make AI part of how design, research, and content work.
• Give design a stronger voice within Vio and a visible presence outside the company.

Benefits

• Compensation package, perks, and benefits, including significant Stock Appreciation Rights.
• Flexible time off with as many holidays as needed.
• Remote-work opportunity.
• Catered lunches, coffee, and occasional barbecues at the Amsterdam office.
• Company events in Amsterdam and abroad.
• Home-office budget.
• Free mental health support through OpenUp.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed