Head, Marketing & Commercial Operations

Harrow, Inc.

1d • Remote

About The Position

The Head, Marketing & Commercial Operations owns the promotional review and production operating system for Harrow’s commercial organization. This role is the single point of accountability for campaign speed-to-field and promotional compliance across all three franchises. Its scope includes PRC governance, congresses and meetings, print and production, sample and transparency compliance, marketing analytics, marketing technology, and alliance management. The position reports to the SVP, Commercial and is remote in the United States, with approximately 30% travel.

Requirements

• Bachelor’s degree.
• 12+ years of experience in pharma or biotech, including 6+ years in marketing operations, promotional review, or commercial operations.
• Led a marketing operations and/or commercial operations function at a growth-stage company.
• Deep expertise in promotional review, OPDP rules, and Form FDA 2253 submissions.
• Experience running congress, meetings, or speaker-program operations at national scale.
• Experience with PDMA sample compliance and transparency reporting.
• 5+ years leading teams.
• Strong process and SOP design skills.
• Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Nice To Haves

• Built a marketing operations and/or commercial operations function at a growth-stage company.
• Salesforce administration or martech ownership.
• Launch experience.
• Eye care experience.

Responsibilities

• Own PRC governance, including SOPs, the review calendar, turnaround targets, and audit-ready records.
• Run the enterprise congress and meetings program in collaboration with Marketing and Professional Relations & KOL Development.
• Own print, production, fulfillment, and version control for promotional materials.
• Own the sample program, including allocation, PDMA accountability, and FDA sample reporting, as well as HCP transparency reporting through the Lead, Sample Management & Compliance.
• Administer Salesforce Life Sciences Cloud CRM, marketing automation, and the digital asset library; Digital Marketing owns channel strategy, while Commercial Enablement & Training drives field adoption.
• Lead marketing analytics, including campaign measurement, Google Analytics, and ROI analysis, and reporting built on Microsoft Fabric.
• Oversee alliance management with licensing and supply partners.
• Own the function’s budget, vendor contracts, and KPIs, and report them in the commercial business review.
• Own promotional materials systems, including Veeva PromoMats, Showpad, and the print fulfillment site, for branded and compounded (ImprimisRx) portfolios; confirm compounded scope.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior