Housekeeper, Head

University of Massachusetts Medical School•Worcester, MA

20h

About The Position

Under the direct supervision of the Supervisor or designee, the Head Housekeeper selects and supervises employees engaged in housekeeping tasks, plans room furnishings, and inspects buildings. The role performs cleaning duties throughout hospital and medical school areas, including patient rooms, operating rooms, the emergency department, isolation rooms, laboratories, and offices. It also involves inventorying and issuing supplies and linen, assigning furnishings and rooms, maintaining occupancy records, and helping ensure buildings are clean and in good repair. The Head Housekeeper trains, coaches, and assists employees; interacts courteously with patients, visitors, employees, coworkers, and supervisors; and responds flexibly to problems and emergencies such as floods, fires, and major spills. The position requires considerable physical activity, including walking, standing, stooping, kneeling, lifting, reaching, and climbing stepladders.

Requirements

High school diploma or equivalent experience.
Extensive knowledge of materials, equipment, and methods commonly used in medical housekeeping and hospital cleaning operations.
Ability to operate, care for, and make general repairs to electric sweepers, mops, wringers, brushes, and other cleaning equipment.
Appropriate human relations skills for interacting with patients, visitors, and coworkers.
Ability to follow oral and written instructions in English.
Working knowledge of the types, properties, quality, and uses of cleaning supplies and equipment, and their effects on different construction materials and finishes.
Ability to walk, stand, stoop, kneel, lift up to 50 pounds, reach, and climb stepladders.
Sufficient vision, hearing, and speech to perform required tasks safely and efficiently.
Manual dexterity.

Responsibilities

Clean hospital and medical school areas, including patient rooms, operating rooms, the emergency department, isolation rooms, laboratories, and offices.
Select and supervise employees engaged in general housekeeping tasks; instruct new employees and evaluate their performance.
Train, coach, and assist new and established employees in proper procedures and area assignments.
Plan, inventory, and assign furnishings to rooms.
Issue cleaning supplies and linen to housekeepers.
Inspect building interiors for cleanliness and condition of repair, and report findings.
Inventory cleaning supplies and housekeeping equipment.
Attend staff conferences and meetings related to building maintenance and housekeeping.
Interview outside salespeople about cleaning equipment and supplies and place orders when necessary.
Assign rooms to new institution employees, maintain occupancy records, approve supply charges, and check laundry lists.
Interact appropriately and courteously with patients, visitors, Medical Center employees, coworkers, and supervisors.
Take initiative to solve problems, adapt to changing situations, and respond to emergencies such as floods, fires, and major spills.
Complete assignments consistently with minimal supervision.
Perform other duties as required.