Head Housekeeper - MFCAA

IHG•Campbell, KY

2d•$17 - $20

About The Position

The Head Housekeeper assists the Operations Manager in supervising all aspects of the housekeeping and laundry operation at a small, limited-service or extended-stay, single-site hotel. The role helps ensure product quality standards, guest service, and business objectives are met. It typically supervises a small number of housekeeping and laundry employees. The position involves coordinating schedules and room-cleaning assignments, carrying out housekeeping duties, training and supporting employees, monitoring performance, inspecting guest suites and public areas, addressing deficiencies, and responding to guest complaints and special requests. The Head Housekeeper also monitors supply and equipment levels, coordinates with departments such as Front Office and Maintenance, and may maintain lost-and-found security procedures or assist with other duties.

Requirements

High school diploma or equivalent.
One year of housekeeping experience, including some supervisory training or experience.
Fluent English.
Ability to carry or lift items weighing up to 50 pounds and push or pull approximately 200 pounds.
Ability to frequently stand and move around the facility, handle objects and equipment, and bend, stoop, and kneel.
Communication skills for interacting with guests and employees.
Reading and writing abilities for compiling departmental records, logs, or paperwork.
Basic mathematical skills.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Availability to work varying shifts across a seven-day period, including weekends, evenings, and public holidays; nights, weekends, and/or holidays may be required.

Responsibilities

Assist the Operations Manager in supervising housekeeping and laundry operations and ensuring quality standards and guest service objectives are met.
Assist with scheduling and room-cleaning assignments to ensure proper coverage.
Perform housekeeping duties, including making beds, vacuuming, and cleaning guest suites.
Assist with employee training and ensure employees have the tools and equipment needed to perform their duties.
Monitor employee performance and make recommendations regarding disciplinary and other human-resources-related actions.
Inspect assigned suites and public areas, including furnishings, equipment, and linens, for cleanliness and good repair.
Advise employees of deficiencies, instruct them in corrective action, and provide training as needed.
Respond to guest complaints and special requests and ensure corrective action is taken.
Notify management when supplies or equipment fall below required par levels.
Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office and Maintenance.
May maintain procedures for the security of lost-and-found items.
May assist with other duties as assigned.