Head Coach & Community Manager - Winnetka, IL

[solidcore]•Winnetka, IL

3d•Onsite

About The Position

[solidcore] is seeking a Head Coach who is passionate about the brand and workout. Reporting to the Area Manager, the Head Coach supports the success of the studio and the company’s growth. This role serves as the studio’s lead coach and is expected to coach an average of 11 classes per week while modeling exceptional coaching and setting standards for other coaches. The Head Coach delivers a best-in-class fitness and customer service experience, develops coaches through consistent feedback, and provides in-studio support during new coach training. The position also supports day-to-day studio operations, client relations, community outreach, marketing, retail operations, inventory, and studio and equipment upkeep. It is a permanent, exempt, full-time position with an expected 40-hour workweek, including coached classes. Availability is flexible and variable, including weekends and holidays, and must accommodate coach training schedules and changing business needs. [solidcore] is a national boutique fitness company with more than 100 studios. Its signature class is a 50-minute, low-impact, high-intensity strength workout featuring slow, controlled movements. The company describes its classes as welcoming, supportive, empowering, and challenging, and states its commitment to social justice, diversity, equity, and inclusion.

Requirements

Permanent, exempt, full-time position with an expected 40 hours per week, including coached classes.
Flexible and variable availability, including weekends and holidays, and ability to accommodate coach training schedules and fluctuating business needs.
Ability to lift or carry at least 30 pounds.
Proficiency in G-Suite and Microsoft Office, especially Excel and Google Sheets.
Optimism, hard work, and a love for health, fitness, and the [solidcore] workout.
Passion for helping others become stronger and achieve their goals.
Ability to build relationships and develop teams in an environment that fosters growth.
Ability to thrive in a fast-paced, people-focused, entrepreneurial environment.
One to two years of prior group fitness experience.
Outgoing and personable, with a desire to build relationships within and outside the [solidcore] community.
Team player with a positive attitude.
Genuine desire to inspire and motivate others.
Reliable and professional.
Comfort leading a fast-paced class on a microphone with loud music and high energy.
Ability to model the [solidcore] brand and culture and represent the [solidcore] community.
Superior client relations and communication skills.

Responsibilities

Serve as the studio’s lead coach and maintain a schedule of 11 classes per week.
Set an example and expectations for new and existing coaches.
Deliver a best-in-class fitness and customer service experience consistent with [solidcore] standards.
Meet company utilization and retention expectations individually and for the studio.
Take direction from the Area Manager to assist with day-to-day studio operations.
Lead outreach and marketing efforts to attract new clients and build long-term community partnerships.
Develop the coaching team by providing formal and informal feedback and assisting with new coach training in person.
Assist with client requests and resolve concerns promptly and effectively.
Maintain product knowledge for studio retail operations, including class packages, promotions, and apparel.
Perform routine operational tasks, including ordering supplies, conducting inventory, and maintaining sales logs.
Keep the studio and equipment impeccable and fully functioning.
Perform other duties and projects as assigned or needed.