Head Coach & Community Manager - Pike & Rose, MD

[solidcore]•North Bethesda, MD

5d•Onsite

About The Position

[solidcore] is seeking a Head Coach who is passionate about sharing its brand and workout. Reporting to the Area Manager, the Head Coach supports the studio’s success and the company’s mission to grow its boutique fitness business. The role models exceptional coaching and leads the studio’s coaching team, while coaching an average of 11 classes per week and maintaining a full schedule of classes. The Head Coach delivers a best-in-class fitness and customer-service experience, sets expectations for other coaches, and provides ongoing coach development through feedback and in-studio support during new coach trainings. The role also supports studio operations, client relations, outreach and marketing, retail knowledge, inventory, and maintaining the studio and equipment. This is a permanent, exempt, full-time position with an expected 40-hour workweek, including coached classes. Availability must be flexible and variable, including weekends and holidays, and accommodate coach training schedules and changing business needs.

Requirements

Permanent, exempt, full-time availability for an expected 40 hours per week, including coached classes.
Flexible and variable availability, including weekends and holidays, with the ability to accommodate coach training schedules and fluctuating business needs.
Ability to lift and carry a minimum of 30 pounds.
Proficiency in G Suite and Microsoft Office, specifically Excel and Google Sheets.
One to two years of prior group fitness experience.
Ability to lead a fast-paced class on a microphone with loud music and high energy.
Superior client-relations and communication skills.
Reliability and professionalism.

Responsibilities

Serve as the studio’s lead coach and maintain a full schedule of 11 classes per week.
Set an example and establish expectations for new and existing coaches.
Deliver a best-in-class fitness and customer-service experience consistent with [solidcore] standards.
Meet company utilization and retention expectations individually and for the studio as a whole.
Take direction from the Area Manager to assist with day-to-day studio operations.
Lead outreach and marketing efforts as needed to attract new clients and build long-term community partnerships.
Develop coaches by providing informal and formal feedback and supporting new coach trainings in person.
Assist with client requests and resolve concerns promptly and effectively.
Maintain product knowledge for studio retail operations, including class packages, promotions, and apparel.
Complete routine operational tasks, including ordering supplies, conducting inventory, and maintaining sales logs.
Ensure the studio and equipment remain impeccable and fully functioning.
Complete other duties and projects as assigned or needed.