Core Crew (Front Desk & Sales) - Pike & Rose, MD

[solidcore]•North Bethesda, MD

4d•Onsite

About The Position

[solidcore] is hiring an energetic, outgoing, and personable Core Crew member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This part-time hourly role has hours that vary based on the studio schedule and business needs. Core Crew members contribute to studio success by generating sales, promoting the studio, and delivering a positive client experience with professionalism and patience. The role focuses on bringing [solidcore]’s CORE client experience to life: connecting with a warm welcome and using clients’ names, opening connections to the community, recognizing clients’ efforts and milestones, and educating clients about offers and thanking them for coming. The position also supports daily studio operations, client communications, sales follow-up, and maintaining a clean, welcoming studio.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills and careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.
Passion for fitness, wellness, and the [solidcore] brand.

Responsibilities

Bring [solidcore]’s CORE client experience to life by welcoming clients warmly and using their names, connecting them with the community, recognizing their efforts and milestones, educating them about offers, and thanking them for coming.
Interact regularly with clients; gather, assess, and address information about their needs, expectations, and satisfaction; and respond promptly and effectively to requests and concerns.
Maintain product knowledge for studio retail operations, including class packages, beverages, towels, and promotions.
Complete client-facing system tasks, including setting up new accounts, scheduling, cancelling or rebooking classes, processing package purchases, and handling other account needs.
Communicate studio issues, events, and schedule changes to clients and team members as needed.
Assist the Head Coach & Community Manager and Coaches with daily operations, including keeping the studio meticulously clean and completing other tasks or projects as needed.
Notify the Head Coach & Community Manager and/or a member of the studio management team about employee or client complaints or grievances, and assist with appropriate responses.
Quickly address maintenance or equipment issues visible to clients.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert coaches about client milestones and set up the celebration board.