Core Crew (Front Desk & Sales) - Glendale, CA

[solidcore]•Glendale, CA

3d•Onsite

About The Position

[solidcore] is seeking an energetic, outgoing, and personable Core Crew member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This part-time role has hours that vary with studio schedules and business needs. Core Crew members help generate sales, promote the studio, and deliver a positive client experience with professionalism and patience. The role brings [solidcore]'s CORE client experience to life: connect with clients through a warm welcome and use of their names, open opportunities for community connections, recognize client efforts and milestones, and educate clients about offers while thanking them for attending. The position supports daily studio operations, client account needs, retail and package sales, client communications, cleanliness, and a welcoming studio environment.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule based on business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.
Passion for fitness, wellness, and the [solidcore] brand.

Responsibilities

Deliver the CORE client experience by welcoming clients warmly and using their names, connecting them with the community, recognizing efforts and milestones, educating them about offers, and thanking them for attending.
Interact with clients to gather and assess information about their needs, expectations, and satisfaction, and respond promptly and effectively to requests and concerns.
Maintain knowledge of studio retail products and services, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks, including setting up new accounts, scheduling, cancelling or rebooking classes, processing package purchases, and addressing general account needs.
Communicate relevant studio issues, events, and schedule changes to clients and [solidcore] team members.
Assist the Head Coach & Community Manager and Coaches with daily operations, studio cleanliness, and other tasks or projects as needed.
Notify the Head Coach & Community Manager and/or studio management team about employee or client complaints and grievances, and assist with appropriate responses.
Promptly address maintenance or equipment issues visible to clients.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert Coaches about client milestones and set up the celebration board.