Core Crew (Front Desk & Sales) - Thousand Oaks, CA

[solidcore]•Thousand Oaks, CA

About The Position

[solidcore] is seeking an energetic, outgoing, and personable Core Crew team member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This part-time hourly position has hours that vary based on the studio schedule and business needs. Core Crew members contribute to studio success by generating sales, promoting the studio, and delivering a positive client experience with professionalism and patience. The role brings [solidcore]’s CORE client experience to life: connecting with a warm welcome and clients’ names, opening up connections to the community, recognizing effort and achievements, and educating clients about offers while thanking them for coming. The position involves regular client interaction, responding to requests and concerns, maintaining product knowledge, handling client account and class-scheduling tasks, supporting daily studio operations, and following up with clients to meet monthly sales quotas. [solidcore] is a national boutique fitness company with more than 100 studios. Its signature workout is 50 minutes of low-impact, high-intensity strength training. The company emphasizes team growth and development, health and wellness, and creating a safe, welcoming, and inclusive community for clients and employees.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule based on business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.
Passion for fitness, wellness, and the [solidcore] brand.

Responsibilities

Deliver the CORE client experience by welcoming clients, building community connections, recognizing efforts and milestones, educating clients about offers, and thanking them for visiting.
Interact regularly with clients to gather, assess, and address information about their needs, expectations, and satisfaction; respond promptly and effectively to requests and concerns.
Maintain product knowledge of studio retail operations, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks, including new account setup, class scheduling, cancellations and rebooking, package purchases, and other account needs.
Communicate studio issues, events, and schedule changes to clients and [solidcore] team members as needed.
Assist the Head Coach & Community Manager and Coaches with daily operations, studio cleanliness, client experience, and other tasks or projects.
Notify the Head Coach & Community Manager and/or studio management team about employee or client complaints or grievances, and assist with appropriate responses.
Address visible maintenance or equipment issues promptly.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert Coaches about client milestones and set up the celebration board.