Core Crew (Front Desk & Sales) - Thousand Oaks, CA

[solidcore]•Thousand Oaks, CA

3d•Onsite

About The Position

[solidcore] is seeking an energetic, outgoing, and personable Core Crew member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This part-time hourly role has hours that vary according to the studio schedule and business needs. Core Crew members support studio success by generating sales, promoting the studio, and delivering a positive client experience with professionalism and patience. The role centers on bringing [solidcore]’s CORE client experience to life: connecting with a warm welcome and using clients’ names, opening up connections to the community, recognizing efforts and milestones, and educating clients about offers and thanking them for coming. The position also supports daily studio operations, client account needs, sales follow-up, and a clean, welcoming studio environment.

Requirements

High school education; some college is preferred.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations of time.
Passion for fitness, wellness, and the [solidcore] brand.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.

Responsibilities

Bring the CORE client experience to life by warmly welcoming clients, connecting them to the community, recognizing their efforts and milestones, educating them about offers, and thanking them for coming.
Interact regularly with clients; obtain, assess, and address information about their needs, expectations, and satisfaction; and respond promptly and effectively to requests and concerns.
Maintain knowledge of studio retail operations, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks, including new account setup, scheduling, cancelling or rebooking classes, package purchases, and other account needs.
Communicate studio issues, events, and schedule changes to clients and team members as needed.
Assist the Head Coach & Community Manager and Coaches with daily operations, including keeping the studio meticulously clean and supporting a superior client experience.
Notify the Head Coach & Community Manager and/or studio management team of employee or client complaints or grievances, and assist with appropriate responses.
Quickly address maintenance or equipment issues visible to clients.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert coaches about client milestones and set up the celebration board.