Core Crew (Front Desk & Sales) - Glendale, CA

[solidcore]•Glendale, CA

1d•Onsite

About The Position

[solidcore] is seeking an energetic, outgoing, personable Core Crew team member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This is a part-time hourly position with hours that vary based on the studio schedule and business needs. Core Crew members help generate sales, promote the studio, and deliver a positive client experience with professionalism and patience. The role brings [solidcore]’s CORE client experience to life: connecting with clients through a warm welcome and use of their names, opening connections to the community, recognizing clients’ efforts and milestones, and educating them about offers while thanking them for coming. The position also supports daily studio operations, client account needs, retail operations, and a clean, welcoming studio environment. [solidcore] is a national boutique fitness company with more than 100 studios. Its signature workout is 50 minutes of low-impact, high-intensity strength training. The company emphasizes team growth and development, health and wellness, and creating a welcoming and inclusive community for both clients and employees.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.
Passion for fitness, wellness, and the [solidcore] brand.

Responsibilities

Bring [solidcore]’s CORE client experience to life by warmly welcoming clients, connecting them with the community, recognizing their efforts and milestones, and educating them about offers.
Interact regularly with clients; obtain, assess, and address information about their needs, expectations, and satisfaction, and respond promptly and effectively to requests and concerns.
Maintain product knowledge for studio retail operations, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks, including setting up accounts, scheduling, cancelling or rebooking classes, processing package purchases, and addressing other account needs.
Communicate studio issues, events, and schedule changes to clients and team members as needed.
Assist the Head Coach & Community Manager and Coaches with daily operations and studio cleanliness, and complete other tasks or projects as needed.
Notify the Head Coach & Community Manager or studio management team about employee or client complaints and grievances, and assist with appropriate responses.
Address maintenance or equipment issues that are visible to clients promptly.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert Coaches about client milestones and set up the celebration board.