Core Crew (Front Desk & Sales) - Union Market, DC

[solidcore]•Washington DC-Baltimore Area, WA

4d•Onsite

About The Position

[solidcore] is seeking an energetic, outgoing, and personable Core Crew member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This is a part-time hourly role with hours that vary according to the studio schedule and business needs. Core Crew members help generate sales, promote the studio, and deliver a positive client experience with professionalism and patience. The role brings [solidcore]’s CORE client experience to life: connecting with clients through a warm welcome and use of their names, opening up connections to the community, recognizing client effort and milestones, and educating clients about offers while thanking them for visiting. The position also supports daily studio operations, client communications, sales follow-up, and a clean, welcoming studio environment. [solidcore] is a national boutique fitness company with more than 100 studios. The company describes its workout as 50 minutes of low-impact, high-intensity strength training and emphasizes team growth and development, health and wellness, diversity, equity, inclusion, and creating a welcoming community.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule that meets business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.

Nice To Haves

Some college education.
One year of sales experience.
MBO experience.
Passion for fitness, wellness, and the [solidcore] brand.

Responsibilities

Deliver the CORE client experience by warmly welcoming clients, fostering community connections, recognizing client efforts and milestones, explaining offers, and thanking clients for visiting.
Interact regularly with clients; assess and address their needs, expectations, and satisfaction; and respond promptly and effectively to requests and concerns.
Maintain knowledge of studio retail products and services, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks, including setting up accounts, scheduling, cancelling or rebooking classes, processing package purchases, and handling other account needs.
Communicate studio issues, events, and schedule changes to clients and team members as needed.
Assist the Head Coach & Community Manager and Coaches with daily operations, including maintaining a meticulously clean studio and completing other tasks or projects as needed.
Notify studio management of employee or client complaints or grievances and assist the Head Coach & Community Manager with appropriate responses.
Address visible maintenance or equipment issues promptly.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert coaches to client milestones and set up the celebration board.