Core Crew (Front Desk & Sales) - Pike & Rose, MD

[solidcore]•North Bethesda, MD

About The Position

[solidcore] is seeking an energetic, outgoing, and personable team member to provide front desk, administrative, and sales support to the Head Coach & Community Manager. This part-time hourly role has hours that vary according to the studio schedule and business needs. Core Crew members help generate sales, promote the studio, and deliver a positive client experience with professionalism and patience. The role brings [solidcore]’s CORE client experience to life: connecting with a warm welcome and using clients’ names; opening up connections to the community; recognizing effort, milestones, and achievements; and educating clients about offers and thanking them for coming. Core Crew members interact with clients, assess and address their needs and concerns, and support daily studio operations alongside the Head Coach Community Manager and Coaches. [solidcore] is a national boutique fitness company with more than 100 studios. Its signature workout is 50 minutes of low-impact, high-intensity strength training. The company emphasizes team growth and development, health and wellness, and creating a welcoming, safe, and inclusive community.

Requirements

High school education.
Ability to lift up to 30 pounds and walk through all areas of the studio.
Ability to work a flexible schedule based on business needs, including mornings, evenings, holidays, weekends, and closing hours.
Excellent interpersonal and communication skills.
Outstanding customer service skills.
Strong organizational skills.
Careful attention to detail.
Willingness to initiate tasks and perform duties without direction.
Ability to stand for long durations.
Passion for fitness, wellness, and the [solidcore] brand.

Nice To Haves

Some college education preferred.
One year of sales experience preferred.
MBO experience preferred.

Responsibilities

Bring the CORE client experience to life by welcoming clients warmly, building community connections, recognizing efforts and milestones, and educating clients about offers.
Interact with clients to understand and address their needs, expectations, satisfaction, requests, and concerns promptly and effectively.
Maintain knowledge of studio retail offerings, including class packages, beverages, towels, and promotions.
Perform client-facing system tasks such as setting up accounts, scheduling, canceling or rebooking classes, processing package purchases, and handling other account needs.
Communicate studio issues, events, and schedule changes to clients and [solidcore] team members as needed.
Assist the Head Coach Community Manager and Coaches with daily operations and keep the studio meticulously clean.
Notify the Head Coach Community Manager or studio management team of employee or client complaints or grievances, and assist with appropriate responses.
Address visible maintenance or equipment issues quickly.
Follow up with client lists in Axle to meet monthly sales quotas.
Respond to client emails.
Alert coaches about client milestones and set up the celebration board.
Complete other tasks or projects as needed.