Part Time - Head Cashier - Flexible

Lowe's Companies, Inc.•Opelika, AL

4d•Onsite

About The Position

The Head Cashier provides customer service while supporting front-end operations at a Lowe’s store. The role assists customers with finding and selecting merchandise, answers product and store-program questions, and helps associates develop their customer-service and sales skills. It processes transactions, returns, refunds, and cash-related activities; supports efficient checkout; and prepares and maintains register areas and equipment. The Head Cashier also helps monitor store security, maintain a safe and orderly work environment, and carry out other assigned duties.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer-service policies, procedures, and programs.
Seek out customers, understand their needs, and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond to customer and employee questions, including guiding customers through store areas and projects when needed.
Communicate information about stock, special-order merchandise, product features, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train CSA Front End Team associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register and company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with managing checkout lines and opening registers when needed to provide adequate coverage.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record items used in the store on store-use lists.
Complete assigned cash counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular job duties, including top-stock safety, reinstalling safety cables, using aisle blockers, using tether lines and spotters on power equipment, and using safety devices.
Operate store equipment as needed for the assigned role and department.
Perform other duties as assigned.