Part Time - Head Cashier - Flexible

Lowe's Home Centers•Lenoir, NC

About The Position

The Head Cashier provides customer service by helping customers identify and locate merchandise, answering questions, and sharing product, stock, special-order, application, warranty, and program information. The role processes sales, returns, and refunds; supports front-end associates; and helps maintain effective checkout coverage and register operations. The position also includes cash handling and reconciliation, order and price-match support, monitoring store entrances and exits for security risks, and maintaining safe, clean, and organized work areas. The Head Cashier operates applicable store equipment and performs other duties as assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Seek out customers, understand their needs, and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including guiding customers through store areas and projects when needed.
Communicate information about stock, special orders, product features and benefits, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register and company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with line management and open additional registers when needed to support checkout coverage.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Perform cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to keep store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.