Part Time - Head Cashier - Flexible

Lowe's Home Centers•Clearwater, FL

11d

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating and selecting merchandise, answers questions, communicates product and warranty information, and coaches and trains front-end associates. It processes sales, returns, and refunds; manages register supplies and checkout coverage; performs cash handling and reconciliation; and supports order processing and price matching. The Head Cashier also monitors store entrances and exits for security concerns, maintains housekeeping and safety standards, and operates equipment relevant to the role. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer to input, access, modify, or output information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail cashier experience.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting.

Responsibilities

Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
Seek to understand customer needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Answer customer and employee questions promptly and knowledgeably, including helping customers with projects.
Communicate information about stock, special orders, product features, applications, and warranties.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout lines and open additional registers when needed to provide adequate coverage.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate concerns to management or Asset Protection.
Follow housekeeping standards and programs to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including those related to top stock, safety cables, aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.