Part Time - Head Cashier - Flexible

Lowe's Companies, Inc.•South Bend, IN

11d

About The Position

The Head Cashier provides customer service and supports checkout operations by assisting customers, processing transactions, and helping ensure adequate register coverage. The role coaches and trains Front End associates, answers questions, assists with merchandise and order information, and handles cash-related activities and daily reconciliation as assigned. The position also involves preparing register areas, inspecting returned merchandise, supporting price matching and order processing, monitoring store entrances and exits for security concerns, and maintaining safe, clean, and organized work areas. The Head Cashier operates store equipment as needed and performs other duties as assigned.

Requirements

High school diploma, GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe's retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide customer service in accordance with Lowe's customer service policies, procedures, and programs.
Identify customers’ needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond to customer and employee questions, including guiding them through store areas and projects when necessary.
Communicate information about stock, special orders, product features, applications, and warranties.
Coach, develop, train, and provide feedback to Front End associates on departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout lines and open additional registers when needed to ensure coverage.
Prepare register areas at the beginning and end of shifts by checking register and scanner functionality and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, to keep the store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to assigned duties, including top-stock safety, safety cables, aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.